Privacy Policy

Last updated: 2026.06.05

RelocatorPortugal® (“RelocatorPortugal®”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit relocatorportugal.pt, contact us, upload documents, book a meeting or purchase our services.

For privacy matters, contact us at support@relocatorportugal.pt.

This Privacy Policy applies to our website, contact forms, document upload forms, booking processes, payment interactions and client communications.

Who we are

RelocatorPortugal® provides relocation services for individuals and families planning to move to Portugal. Our services may include relocation consulting, visa support, NIF support, bank account support, housing support, utilities support, tax introductions, legal introductions and property search support.

For the purposes of applicable data protection laws, RelocatorPortugal® acts as the data controller for the personal data it collects and uses in connection with its website and services.

We have not appointed a specific Data Protection Officer. Privacy enquiries should be sent to support@relocatorportugal.pt..

Personal data we collect

We may collect the following personal data:

- Identification and contact details, such as your name, email address and phone number.

- Information you choose to provide in messages, forms or consultation requests.

- Documents you upload through the website or send to us, which may include identification documents, immigration-related documents, financial documents, proof of address, family information or other documents needed to assess or provide relocation-related services.

- Booking information when you schedule a meeting through Google Calendar.

- Payment-related information when you purchase services through Stripe, PayPal or bank transfer. We do not directly store full card details. Payment providers process payment data under their own security and privacy terms.

- Technical and usage data, such as IP address, browser type, device information, pages visited, approximate location, referral source and interactions with the website.

- Cookie and tracking data, including analytics and advertising identifiers where you give consent through our cookie banner.

How we collect personal data

We collect personal data when you:

- visit relocatorportugal.pt;

- complete a contact form;

- purchase a service;

- upload documents;

- book a meeting;

- send us an email;

- communicate with us during a relocation process;

- accept or manage cookies through our cookie banner.

We may also receive personal data from independent partners or service providers, but only where this is necessary for the services requested or where you have authorised such sharing.

Why we use your personal data

We use personal data for the following purposes:

- To respond to enquiries and contact requests.

- To assess your relocation needs.

- To provide relocation consulting and related services.

- To support visa, NIF, banking, housing, utilities, property search, legal introduction and tax introduction processes.

- To process payments and issue service confirmations.

- To schedule and manage meetings.

- To manage client relationships and service delivery.

- To share information with independent third-party partners where you expressly consent to that sharing.

- To comply with contractual, accounting, tax, legal or regulatory obligations.

- To protect our rights, prevent fraud and ensure website security.

- To analyse website performance and improve user experience, where permitted by law and cookie consent settings.

- To run advertising and measurement activities through Google Analytics 4, Google Tag Manager, Meta Pixel and Google Ads, where you have given consent.

Legal bases for processing

Where the GDPR or similar data protection laws apply, we rely on the following legal bases:

Contract performance: when processing is necessary to provide services you have requested or purchased.

Pre-contractual steps: when we respond to enquiries before a service agreement is formed.

Consent: when you upload certain documents, authorise sharing with partners, accept non-essential cookies or agree to receive promotional communications.

Legal obligation: when we need to retain records for accounting, tax, regulatory or legal reasons.

Legitimate interests: when we process data for service administration, security, fraud prevention, business record keeping, website improvement and client communication, provided your rights do not override those interests.

Document uploads and sensitive information

Because relocation services may require supporting documentation, you may be asked to upload or provide documents. These documents may contain sensitive or highly confidential information.

You should only upload documents that are necessary for the service requested. We may reject, delete or request replacement documents if information is excessive, unclear, unnecessary or unsafe to process.

Where documents contain sensitive information, we process them only where necessary for the requested service, where you have provided consent, or where another lawful basis applies.

Cookies, analytics and advertising technologies

Our website uses cookies and similar technologies.

We use Google Analytics 4, Google Tag Manager, Meta Pixel and Google Ads for analytics, measurement and advertising purposes. Non-essential cookies and advertising technologies are used only where you provide consent through our cookie banner.

Our cookie banner is configured to support Google Consent Mode v2.

You may accept, reject or manage non-essential cookies through the banner. You may also adjust cookie settings in your browser.

A separate Cookie Policy explains, in more detail, the types of cookies used, their purpose, duration and provider.

Promotional communications

We do not currently operate a newsletter or regular email marketing programme.

If promotional communications are introduced in the future, we will only send them where you have given explicit consent or where applicable law allows us to do so. You may withdraw consent at any time by contacting support@relocatorportugal.pt. or by using any unsubscribe option provided in the message.

Sharing personal data

We may share personal data with:

- Payment providers, including Stripe and PayPal.

- Calendar and communication tools, including Google Calendar.

- Website hosting, security and technical providers.

- Analytics and advertising providers, where you consent to relevant cookies.

- Professional advisers, accountants, lawyers, compliance consultants or insurers.

- Independent partners in Portugal, such as utilities companies, legal advisers, tax advisers, real estate professionals, banks or other relocation-related providers, but only with your express consent where the referral or sharing is not strictly necessary for a service you have already requested.

- Public authorities, regulators, courts or law enforcement bodies where legally required.

Partners in Portugal act as independent entities unless otherwise stated. When you engage with such partners, their own terms and privacy policies may apply.

International transfers

Your personal data may be processed in the United States, Portugal, the European Economic Area and other countries where our service providers operate.

Where GDPR applies and personal data is transferred outside the European Economic Area, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual safeguards, standard contractual clauses where applicable, or other lawful transfer mechanisms.

How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

General enquiries and commercial contact records are normally kept for up to 24 months after the last meaningful contact, unless a longer period is necessary for legal, security or dispute-related reasons.

Client records, contractual documents, invoices, payment records and service documentation are kept for as long as required by applicable tax, accounting, contractual and legal obligations.

Uploaded documents are kept only for as long as necessary to provide the relevant service, comply with legal or contractual obligations, resolve disputes or protect our legal rights.

Cookie data is retained according to the duration stated in the Cookie Policy and by the relevant technology providers.

Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, upload system, email service or online transmission is completely secure. You should avoid sending unnecessary sensitive information and should only upload documents through secure forms or approved channels.

Your rights

Depending on where you are located and which laws apply, you may have the right to:

- request access to your personal data;

- request correction of inaccurate or incomplete data;

- request deletion of your personal data;

- request restriction of processing;

- object to certain processing;

- request data portability;

- withdraw consent at any time, where processing is based on consent;

- object to direct marketing;

- lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@relocatorportugal.pt..

We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

Complaints

If GDPR applies to your situation, you may have the right to lodge a complaint with a competent data protection authority.

If you are in Portugal, the relevant authority is the Comissão Nacional de Proteção de Dados (CNPD).

We encourage you to contact us first so that we can try to address your concern directly.