Last updated: 2026.06.05
These Terms and Conditions (“Terms”) govern your access to and use of relocatorportugal.pt and the services provided by RelocatorPortugal® (“RelocatorPortugal®”, “we”, “us” or “our”).
By using our website, contacting us, purchasing a service, uploading documents, booking a consultation or communicating with us in relation to our services, you agree to these Terms. If you do not agree with these Terms, you should not use the website or purchase our services.
1. Company Information
RelocatorPortugal® provides relocation services, documentary assistance, and legal counsel to clients seeking to live, invest, or establish themselves in Portugal.
Services are provided remotely and in person (when applicable), by prior appointment, at our two locations in NJ, United States and Lisbon, Portugal.
2. Acceptance of These Terms
These Terms apply to all users of the website and to all clients who purchase, request or use our services.
By accessing the website, submitting a form, uploading documents, scheduling a meeting, making a payment or otherwise engaging with RelocatorPortugal®, you confirm that you have read, understood and accepted these Terms.
If you are using our services on behalf of another person, household, company or organisation, you confirm that you have authority to act on their behalf.
3. Scope of Services
RelocatorPortugal® provides relocation-related services for individuals and families planning to move to Portugal.
Our services may include relocation consulting, visa support, NIF support, bank account support, housing support, utilities support, tax introductions, legal introductions, property search support and general relocation planning and coordination.
The exact scope of each service depends on the relevant service page, proposal, checkout page, invoice, written agreement or written confirmation provided to you.
Any service not expressly included in the applicable service description, proposal, invoice or written confirmation is excluded unless we agree otherwise in writing.
4. No Guaranteed Outcomes
RelocatorPortugal® provides support, guidance, preparation and coordination services. We do not guarantee any specific outcome, approval, decision, timeframe or result.
This includes, without limitation, visa approvals, NIF issuance, bank account approvals, rental agreements, property availability, utility activation, tax outcomes, legal outcomes, administrative appointments or decisions by public authorities, banks, landlords, property agents, lawyers, tax advisers, utility providers or other third parties.
Final decisions may depend on public authorities, financial institutions, landlords, legal professionals, tax professionals, service providers or other independent third parties. These decisions are outside our control.
5. Legal, Tax and Immigration-Related Support
Where we provide legal, tax or immigration-related support, such support is based on the information available to us and the details you provide.
You are responsible for providing complete, accurate and up-to-date information. We are not responsible for consequences caused by incomplete, inaccurate, late, misleading or false information supplied by you or by a person acting on your behalf.
Certain matters may require formal advice from an appropriately qualified or licensed professional in the relevant jurisdiction. Where appropriate, we may recommend or introduce independent legal, tax, accounting, banking, real estate, utilities or other professional providers.
Unless expressly agreed otherwise in writing, third-party professionals and providers act independently and are responsible for their own advice, services, fees, decisions, omissions, delays, terms and privacy practices.
6. Client Responsibilities
You agree to provide accurate, complete and current information; submit genuine, valid and legally obtained documents; respond to reasonable requests in a timely manner; review all forms, applications and information before approval or submission; and follow instructions issued by relevant authorities or third-party providers.
You must not submit false, misleading, fraudulent, unlawful, excessive, irrelevant or unsafe information or documents.
You are responsible for the consequences of inaccurate, incomplete, misleading, late or false information, including delays, refusals, additional costs, failed applications, lost appointments or inability to complete a service.
7. Document Uploads
Our website may allow you to upload documents required for the services you request.
You should only upload documents that are necessary and relevant to the service. You confirm that you have the right to provide those documents and that the information contained in them is accurate.
We may refuse, delete or request replacement documents if they are incomplete, unclear, illegible, unsafe, unnecessary, excessive or unsuitable for the service requested.
The processing of personal data contained in uploaded documents is governed by our Privacy Policy.
8. Orders, Payments and Pricing
Services may be purchased through the website or by written arrangement.
Payments may be made through Stripe, PayPal or bank transfer. Payment providers may apply their own terms, fees, security checks and privacy policies.
Prices, fees, taxes, payment schedules and service descriptions are those displayed on the relevant service page, checkout page, proposal, invoice or written confirmation at the time of purchase.
We may suspend, delay or refuse to start services if payment is not received, is reversed, is disputed, fails verification or is otherwise incomplete.
9. Cancellation and Refund Policy
Unless a different written agreement applies, this cancellation and refund policy applies to services purchased from RelocatorPortugal®.
If you purchase a service and request cancellation before work has started, you may be eligible for a refund, excluding payment processing fees, administrative costs or any non-refundable booking fees clearly stated at the time of purchase.
Once work has started, refunds may be reduced or unavailable depending on the work already performed, time spent, documents reviewed, preparation completed, third-party costs incurred and the personalised nature of the service.
Fees paid to public authorities, banks, lawyers, tax advisers, accountants, property professionals, utilities providers, payment processors or other independent third parties are not refundable by RelocatorPortugal®.
If a service is time-sensitive, personalised, document-based, advisory or involves immediate preparation work, cancellation rights may be limited once performance has begun.
If you fail to provide required information or documents, miss scheduled meetings, provide inaccurate information, delay responses or stop communicating, this does not automatically entitle you to a refund.
Refund requests must be sent to contact@relocatorportugal.pt with your name, email address, order details and reason for the request.
Approved refunds will normally be issued using the original payment method unless otherwise agreed.
10. Meetings and Appointments
Meetings may be scheduled through Google Calendar or another approved booking method.
You are responsible for selecting the correct time zone, attending meetings on time and ensuring that your contact details are accurate.
If you need to reschedule a meeting, you should notify us as early as possible. Missed meetings, late attendance or repeated rescheduling may result in delays, additional fees or loss of the booked consultation slot, depending on the service purchased.
11. Third-Party Services and Independent Partners
RelocatorPortugal® may introduce you to independent third parties in Portugal or elsewhere, including legal advisers, tax advisers, accountants, banks, real estate professionals, utilities providers, insurance providers or other relocation-related partners.
Where personal data must be shared with an independent third party and such sharing is not strictly necessary for a service you have already requested, we will request your express consent where applicable.
Third parties act independently and are responsible for their own advice, services, terms, prices, delays, decisions, privacy policies and professional obligations.
RelocatorPortugal® does not guarantee the availability, quality, pricing, approval, decision or performance of third-party services.
12. Website Information and Changes in Rules
The information on relocatorportugal.pt is provided for general informational purposes and may change without notice.
Although we aim to keep information accurate and current, relocation rules, visa procedures, administrative requirements, tax rules, banking requirements, property market conditions and third-party processes may change.
Website content should not be treated as a guarantee, official government advice, formal legal opinion, formal tax opinion, immigration decision or substitute for advice from a qualified professional where such advice is required.
13. User Conduct
You agree not to use the website or our services unlawfully, submit false or misleading information, upload malware or corrupted files, attempt unauthorised access to systems, interfere with website security, scrape or copy content without permission, impersonate another person, or use our services to facilitate unlawful activity.
We may refuse service, suspend access or terminate work if we reasonably believe these Terms have been breached or if continued service would expose us to legal, regulatory, security or professional risk.
14. Intellectual Property
All website content, branding, text, graphics, structure, layout, service descriptions and other materials on relocatorportugal.pt are owned by or licensed to RelocatorPortugal® unless otherwise stated.
You may view and use the website for personal, non-commercial purposes related to assessing or purchasing our services.
You may not copy, reproduce, modify, distribute, publish, scrape, sell, license or commercially exploit our content without written permission.
15. Limitation of Liability
To the fullest extent permitted by law, RelocatorPortugal® is not liable for decisions, refusals, delays, omissions, fees or conduct of public authorities, banks, landlords, lawyers, tax advisers, accountants, utilities companies, real estate professionals or other third parties.
We are not liable for visa refusals, administrative delays, bank account refusals, property unavailability, failed negotiations, tax outcomes, legal outcomes, utility delays, loss of opportunity, loss of profits, loss of data, indirect loss or consequential damage.
We are not liable for losses caused by inaccurate, incomplete, misleading, late or false information provided by you or by a person acting on your behalf.
To the fullest extent permitted by law, our total liability for any claim related to a paid service is limited to the amount you paid to RelocatorPortugal® for that specific service.
16. Force Majeure
We are not responsible for failure or delay caused by events outside our reasonable control, including government delays, changes in law, public authority backlogs, system outages, banking restrictions, third-party failures, cyber incidents, strikes, natural disasters, war, civil disruption or other external events.
17. Privacy and Data Protection
Your use of our website and services is also governed by our Privacy Policy and Cookie Policy.
By using the website, submitting information, uploading documents, booking meetings or purchasing services, you acknowledge that personal data will be processed as described in those policies.
18. Refusal, Suspension or Termination of Services
We may refuse, suspend or terminate services if you breach these Terms, fail to pay, provide false or misleading information, fail to provide necessary documents or responses, act abusively, request unlawful assistance or create legal, regulatory, security or professional risk.
Where services are terminated, refund eligibility will be assessed according to the cancellation and refund provisions in these Terms and any applicable written agreement.
19. Changes to These Terms
We may update these Terms from time to time. The updated version will be published on relocatorportugal.pt with a revised “Last updated” date.
For services already purchased, the terms applicable at the time of purchase will generally apply unless a change is required by law or agreed in writing.
20. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Portugal. Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of Lisbon, Portugal.
The parties may alternatively agree to submit any dispute to arbitration in Portugal.
21. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.
22. Contact
For questions about these Terms, contact:
RelocatorPortugal®
Email: support@relocatorportugal.pt
Website: relocatorportugal.pt
